Experienced, Equipped IT Support Staff
Our staff size allows us to have dedicated in-house and on the road support teams working closely together, which enables us to quickly adapt to changes and devote resources when and where they are needed.
Our size also allows to purchase and develop better support tools and gives us access to more vendor resources that we use to provide faster and more efficient services for our clients. Smaller companies simply cannot afford to have or don’t have access to the resources and tools that we have.
On the other side, however, we are small enough to have all of our technicians familiar with all our clients which allows us to better know their needs and support them properly.
Complete and Transparent IT Support Service History
Along with being familiar, one of our strong points is that we thoroughly document every aspect of our client’s networks and configuration. That documentation, when combined with our ticketing system, allows us to see a complete view of our client’s support history and setup which results in more efficient support and better decision making.
Our skill set and size allows us to help our clients by giving them the experience and resources they need to accomplish their goals. An internal IT department may not be able to offer that due to budgetary or staff size constraints.
A Higher Level of IT Support
We find most businesses we interview have a need for a higher level of support than they currently are getting. Our ideal clients are businesses that are too small to have a properly staffed IT support team internally but yet still have a need for dedicated IT support. We provide a level of support at a lower cost than could be achieve by hiring staff and purchasing support tools internally.
We are flexible with the level of support we offer. We run the gamut for support rolls from what we call “heavy lifting” where we help with projects and complex support issues to all inclusive managed services where we handle 100% of a business’s IT needs from daily help desk services and proactive maintenance to future planning and IT vendor management.
Our Business Culture
Our “Get IT Done!” approach to IT means we do whatever is needed to help our clients succeed. We take ownership of all support needs and projects and see issues to completion regardless of the vendors involved.
Our internal team environment and supportive business culture helps us better integrate and support our clients through collaboration and communication.
IT Support and Guidance with Integrity
Our goal is always focused on what is best for our clients’ needs both now and in the future. Because of that goal, we make decisions that are in our client’s best interests, both current and long term. When consulting and making recommendations we provide the best solutions based on that clients specific needs and constraints. Through our process, we narrow down options based on what will work in real world scenarios and eliminate based on what does not while considering financial and functional constraints. Our process of analyzing, eliminating, and refining allows us to provide recommendations that meet specific needs. We then guide our clients based on that research and knowledge to implement the solution that works best for them.
We feel our size and business culture is an asset and puts us in a unique position to set us apart from other IT companies.
