Michigan Network IT Support Services
Network IT support for hardware and software is at the core of what we do for our clients. With a focus on maximizing up-time, our network support technicians utilize the latest tools and processes to create a support system that fits your company’s specific needs.
Three IT Support Teams, One Incredible Service
Response times are crucial to resolving IT issues quickly, which is why we have 3 teams of network support technicians. Each team is dedicated to carrying out tasks as quickly and efficiently as possible.
Our remote support team acts as your first point of contact. This team can connect with you and your network almost instantly through the internet. Second, our onsite support team services southeast Michigan on-site, at your location, with IT support to quickly respond to matters that need physical or onsite attention. Third, our in-house hardware support team handles any hardware repairs as well as all PC and laptop performance maintenance and cleanups.
Weighted Tickets, Immediate Network Support
When network issues come into our ticketing system, our support specialists see and prioritize them according to issue details and affect on networks. Most issues are addressed as soon as they come in, but tickets affecting multiple users such as server outages take immediate priority.
Because we have technicians dedicated to remote IT support as well as technicians dedicated to onsite IT support, critical tickets can always be addressed as they come in. And depending on the issue, our remote support specialists can begin troubleshooting while onsite support specialists are on their way to your location.
Our Network Technicians’ Get-It-Done Approach
Each network technician at C-Net Systems spearheads issues with a focus on up-time. This approach allows us to resolve problems quickly. It also allows us to figure out vendor responsibility after the solution is applied and systems are back up and functioning. Our technicians work diligently to make sure the same problem doesn’t happen twice.
Because we take the lead on all issues, there is only one call you have to make. From all-around or as-needed network support to managed services, we can create a support plan that fits your budget and your business.
To learn more about network IT support services in Michigan with C-Net Systems, fill out the free evaluation form on this page today.